Shipping Policy
Processing time
Please allow up to 10 business days for your order to be made and shipped. Once shipped a tracking number will be emailed to you to track your order.
Shipping rates
There are 3 flat shipping rates.
Ontario: $9
Rest of Canada: $13
USA: $20
Custom Orders
If you’d like to inquire about a customer order please fill out the for on the Contact page here.
Package not delivered?
Please allow an additional 3 days for your package to arrive before contacting us to allow for delays. Once we release your package to the carrier we are no longer responsible and it is up to the carrier to ensure that it is delivered. Please note that refunds will not be issued for lost packages, but any missing items will be resent if the carrier confirms the package is lost or cannot be traced.
Customs and Duties Charges
All shipments crossing international borders may be subject to duties and taxes by the importing country. Unfortunately, we cannot be responsible for any of these additional charges as they vary between countries. These charges are the customers responsibility.
All shipments crossing international borders may be subject to duties and taxes by the importing country. Unfortunately, we cannot be responsible for any of these additional charges as they vary between countries. These charges are the customers responsibility.
*Due to the COVID-19 pandemic, please allow an additional 2-3 business days in shipping time on all deliveries.